Make sure you have check out this post. Make sure you did the MD5 Hash comparison and that the hashes had been exactly the same. Eventually, write to us the email addresses when it comes to two consumers whom had the procedure.
There are a few places on ResourceConnect where you could create text with Markdown formatting. The carrier Chat container is not just one ones. You will see a “Markdown formatting let” discover near to any text field that allows this.
Markdown formatting is actually an easy way to add easy formatting to writing lacking the knowledge of pc laws and without extravagant formatting handles.
And finally, in ResourceConnect you can always paste in an Address plus the program will turn it into a clickable hyperlink. In case you prefer the web link getting particular book unique of the URL you might perform.
Notice, this post is mainly for existing ResourceConnect users to reference if they’re having issues and in addition we need more information.
Screenshots
A screenshot is generally beneficial to ensure we are all for a passing fancy page. (EmpowerDB customers, we ask which you NOT send screenshots on that service but manage inquire about them right here). Guarantee no private suggestions appears on any screenshot you send.
Personal computers: aˆ? go directly to the webpage where you’re watching the problem aˆ? Press the “reproduce monitor” switch on the keyboard. It might be abbreviated like “Prnt Scr” aˆ? start a fresh Microsoft term document aˆ? Press Control-V on your keyboard to paste in screenshot aˆ? conserve that data and deliver to us
MACs: aˆ? Hold down the change, Command, and 3 in your keyboard. They have to be squeezed as well. aˆ? The screenshot document is going to be stored to your desktop computer. Validate you have the proper document and send that to us.
Browser Resources
It may also help know very well what web browser will be utilized by the affected individual. If you find yourself telling you about a concern on behalf of one of the personnel ensure they stick to these instructions and not your.
aˆ? Go to this web site: aˆ? Copy the top, grey text at the top of the webpage that is after “You appear to be using:” aˆ? insert that text into a message to you
Console Details
Often the only way we are able to get obvious info is should you give us info from the internet browser unit after a problem has occurred. Once again, this should be done of the individual who was exceptional issue. And it also should be following problem has took place but not prior to the individual has reloaded the Provider Chat webpage.
Chrome: aˆ? Go to the webpage in which an issue has happened (but you haven’t reloaded the page) aˆ? Right click anywhere on the webpage and pick ‘Inspect’ bilgisayara lumen dating indir aˆ? A ‘Developers methods’ window will now look. Towards the top of that windows you will want to see a tab for “system”. Click there. aˆ? Scroll as a result of the base of the system facts and proper go through the unused area below the > signal at the base kept. Find the solution “Save since. “. If you do not see that choice your probably haven’t right-clicked far sufficient down in that window. aˆ? Save the log document to a few area on your pc aˆ? Send us that record document. aˆ? You can now click on the “x” regarding the unit screen to get rid of that from the screen.
Safari: Safari has an easy method of revealing the web browser system but it’s much more engaging in addition to record information is merely amassed following Browser unit is actually shown; and that means you’ll need to achieve the internet browser unit through to the screen prior to the issue happens. aˆ? Mouse extraordinary from the display screen so that the eating plan appears. Unless you understand “progress” diet plan alternative (you likely won’t), heed these methods. aˆ? click the “Safari” eating plan solution after which pick “tastes” aˆ? click Advanced aˆ? look at the option for “Show build diet plan in menu pub” aˆ? Close the choices eating plan aˆ? visit the “progress” selection and select the option for “program mistake Console” aˆ? Wait for the concern to take place. aˆ? When the problems does occur correct click on the bottom of this console windows, decide to save yourself the wood file, and deliver to us.